Start with the right details
Create jobs with customer and item information, intake questions and automatic or manual job numbering.
ITBecker TrackerFrom first intake
From first intake
to final handover.
Keep jobs, customer details and your next steps together. Tracker gives workshops and service businesses a clearer view of the work moving through their business.
Free plan available. No payment details required.
Already part of a company using Tracker? Ask your administrator to add you.
Your work, at a glanceIllustrative overview · example data
Tracker8Open jobs
3In progress
2Ready
JOB-1042 · Equipment serviceInspection notes and intake photos
ReceivedJOB-1041 · Repair assessmentWork underway at the workshop
In progressJOB-1038 · Scheduled serviceReady for the next handover
ReadyLess chasing. More clarity.Know what came in.
Know what came in.
See what happens next.
Keep the details attached to the work, so you can spend less time searching across messages, paper notes and spreadsheets.
See where work stands
Follow job statuses, priorities and physical locations. Use search and filters to find the work that needs attention.
Keep the evidence together
Attach photos and notes to jobs and review activity history to understand recorded changes.
Follow items through collection
Use item QR tags and handover records to help connect physical items with their job information.
Fit the way you work
Adjust intake questions and statuses, choose workflow preferences, and personalise appearance and dark mode.
Add tools as you grow
Start with basic team management on Free. Explore scheduling, manager approvals and suppliers on Plus, with inventory, reports and quote and invoice tools on Pro.
A straightforward workflow
One place for the whole job.
- 01. Take it in
Capture the customer, items and initial job details.
- 02. Move it forward
Update progress, location and the next step.
- 03. Keep a record
Add notes, photos and recorded activity along the way.
- 04. Hand it over
Record the final collection or handover against the job.
Where Tracker can help
A clearer record for hands-on businesses.
Tracker is designed around jobs, customers and physical items. Here are examples of workflows you can organise with the available tools.
Repair workshops
Capture what was received and the reported issue, attach condition photos, update progress and record collection.
Equipment servicing
Keep item details, notes and the work status together. Use your configured locations to record where items are held.
Small service teams
Give authorised staff individual access, find work by number or customer, and review recorded changes when an update needs checking.
Company configuration, available tools and permissions determine the workflow. Confirm that the features fit your process before relying on them for live work.
Simple monthly plans
Free to start. Room to grow.
Keep the core workflow on Free. Choose Plus at R200/month or Pro at R400/month when your business needs more.
Free
R0 / month
Start with the essentials.
- Core job tracking and intake
- Basic team management
- 2 active members, including the owner
- 3 physical locations
- 12 statuses and 3 extra intake questions
Plus
R200 / month
Coordinate a growing operation.
- Everything in Free
- Scheduling and manager approvals
- Suppliers and CSV exports
- 5 active members, including the owner
- 10 locations, 30 statuses and 10 extra questions
Pro
R400 / month
Bring more of your operations together.
- Everything in Plus
- Inventory and reports
- Quote and invoice tools
- Custom logo branding
- No plan cap on members, locations, statuses or extra questions
Prices are in South African rand per company per month. Free registration needs no payment details. Contact ITBecker to arrange a paid plan; no charge or automatic paid upgrade is authorised by creating a Free account. Features depend on plan and user permissions.
Made for daily workYour workspace.
Your workspace.
Your way of working.
Use Tracker through your browser, with layouts that adapt to desktop and smaller screens. Choose a theme, adjust appearance and set workflow preferences for your account.
Company permissions control access to business tools. Secure sign-in and activity records support day-to-day administration without replacing your own checks and business responsibilities.
Getting started
Set up a workflow you can explain to the team.
- 01. Choose the workspace
Create a Free company workspace, or ask your administrator to add you to the company that already exists.
- 02. Configure the basics
Review job numbering, locations, statuses and intake questions within the plan allowance.
- 03. Try a sample job
Check how intake, photos, updates and handover records fit the way your business works.
- 04. Add the right access
Add team members within the seat allowance and choose appropriate permissions before working with real records.
Before you start
A few useful answers.
What is ITBecker Tracker?
Tracker is browser-based job management software for workshops and service businesses. It brings intake, progress, records and handovers into a company workspace.
Can I create an account for free?
Yes. Public registration creates a Free company workspace without payment details. Plus costs R200/month and Pro costs R400/month per company; contact ITBecker to arrange an upgrade.
Do I need to install an app?
No app installation is required to use Tracker in a supported web browser. You need an internet connection to access the hosted service.
Can I change the job questions and numbering?
Company settings support automatic or manual job numbering and intake-question controls. Extra questions and other configuration limits depend on the company plan.
How do I get help or discuss an upgrade?
Use the help centre inside Tracker, or email theodore@itbecker.co.za to discuss your workflow, plan options or support needs.
Ready for a clearer working day?
Give your next job a home.
Create a new Free workspace or sign in to your existing company account.
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